Frequently Asked Questions
Yes.
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Yes. Edd Helms Marine is one of the largest stocking dealers in the United States.
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Edd Helms Marine is located at 620 SW Flagler Avenue, Fort Lauderdale Florida 33301.
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Monday thru Friday 7:30AM until 4:00PM. Special arrangements for pickups outside of normal hours can be made. We provide emergency services 24 hours daily, including parts.
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FEDEX, UPS, DHL or TNT.
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Most order are shipped within two days. If additional time is required, you will be contacted by an Edd Helms Marine Parts Specialist. That is why your email address and telephone numbers are important. If you have more than one email address or telephone number, please provide that information in the special instructions area.
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Yes. You can chat online with an Edd Helms Parts Specialist, or you can call us toll-free at 1.800.322.4448. Our Parts Specialists will help you find the right equipment and the right parts. This online store includes a very powerful search capability which allows you to quickly locate the product you are looking for by keywords, categories, manufacturers, or price range. For example, if you are looking for a self contained unit, use the advanced search keywords feature to look for the exact phrase self contained. If you are looking for only products from Marine Air, use the advanced search category feature. If you are looking for a filter from Sea Recovery, use the advanced search with exact phrase keyword filter, and category Sea Recovery. Results matching your search will be listed for your review.
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You will be asked to create your new www.eddhelmsmarineparts.com account after you have added items to your shopping cart and are ready to checkout, or before you begin shopping. Each Account will include your profile, allow you to view your order status and history, access your wish list, and manage your shipping address book. To set up your account before you begin shopping, click the My Account link at the page top.
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To see the items in your shopping cart, click the View Cart link at the page top. You will see an Order Summary with each product number, description, quantity, unit price, status, and extended unit total. You will have the option to change and update the quantity, to remove each product, and to save the changes to your Cart. On the Order Summary you will have the option to enter a Coupon Code for special sales and discounts. After entering the Coupon Code, your special sales prices and discounts will appear for your review. Provided you are satisfied with your order, you will click the Checkout box.
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Provided you are satisfied with your order, you will click Checkout from the View Cart portion of our Online Store. Your first step in checking out asks for the shipping information and shipping address for your order. To save you time, you will have the option to save this shipping information for future orders. If your shipping address and your billing address are the same, you should click the Use Same for Billing Address box. After you have reviewed your shipping address and billing address, click the Continue option where you will have the opportunity to select your shipping carrier and shipping method such as overnight or ground. Once you choose your carrier and shipping method, your shipping charges will be calculated and displayed. You can change your carrier and shipping methods, and your shipping charges will be recalculated and displayed. Once you are satisfied with your shipping choices, you will be asked to choose a payment method for your order, either credit card or purchase order. Provided you are satisfied with your choices, you will click the Continue box.
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After you have finished Checkout, you will see the secure Payment Information screen. If you want to apply a gift certificate to your order, you must enter the gift certificate code on this Payment Information screen. Your billing information including your name, company name, shipping address, phone number and fax number will be displayed. Your Order Total will display your merchandise total, shipping total, handling total, sales tax total, and your order grand total. You will be asked to choose a credit card type, to enter your credit card number, your card expiration month, your card expiration year, and your card security code. Please note that the billing information must match the billing information of the credit cardholder. Provided you are satisfied with your choices, you will click the Complete Order box and your order will be submitted.
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Following completion of the Payment Information and when your order to www.eddhelmsmarineparts.com has been submitted and received, the next step will automatically display your Order Number, and you will be able to view your Completed Order Summary.
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Return to www.eddhelmsmarineparts.com , login to your secure account, and you can check the status of your orders. You can also look up your past order history, and quickly reorder the same items. Once your order is shipped, the shippers tracking number appears in your order.
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The Authorize.Net seal at the bottom of each webpage allows you to click and confirm that the verified URL of www.eddhelmsmarineparts.com matches the Web Site you are visiting, and that Edd Helms Marine is an verified merchant. Edd Helms Marine and Authorize.Net are committed to providing its customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. We implement and maintain compliance with industry leading security initiatives such as the Payment Card Industry (PCI) Data Security Standard. More than 185,000 merchants trust Authorize.Net to process their Internet transactions securely.
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Our team works hard every day to serve the marine needs of our customers. Our thousands of satisfied customers are evidence of our commitment to customer satisfaction. Let us serve you. To learn more about Edd Helms Group visit our website at www.eddhelms.com or click the Home button on this site.
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Earning an authorized dealership from major equipment and parts manufacturers requires a rigorous evaluation of Edd Helms Marine Air Conditioning & Watermakers to ensure they meet the manufacturer’s requirements. Those requirements include such criteria as specialized technical training, high customer satisfaction levels, and a full knowledge of the manufacturers products. Beyond those authorized dealer requirements, we invest in additional training for our technicians and parts specialists. We are proud to represent such manufacturers as Marine Air, Cruisair, Condaria, FCI Watermakers. All equipment and parts purchased from Edd Helms Marine includes the full manufacturers warranty.
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Use the options provided to view and edit your account information. To change your registered password or email address, click "Edit My Profile". To view a list of previous orders placed under your account and to check on the status of pending orders, click "View Order Status and History". To view and modify the items in your Saved Order/Wish List, click "Access My Saved Order/Wish List". To view, delete, or add new addresses to your Address Book, click "Manage Address Book".
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Enter your email address and password to gain access to your account information. If you don't remember your password, click "Forgot your Password?" to have the password emailed to you. If this is your first time shopping here, you can create a new account by supplying the information requested under "Create a New Account", then clicking "Continue".
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Your profile consists of the name assigned to your account and the email address and password you use to gain access to the account. To change this information, simply modify it in the form displayed. When you are finished making changes, click the "Save" button to update your profile.
Order History Page
The order history for your account is displayed. To view more information about an order, click "View". Click "Track" to view the shipment's current status.
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The details of your order are shown. You can check the status of your order by clicking "Track", or you can reorder the same items by clicking the "Re-order" button.
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Your current order is displayed. To remove an item from the order, click "Remove". To move an item to your Saved Cart to be purchased at a later time, click "Save Cart". To change the quantity of an item, change the number displayed in the Quantity field and then click "Update". If you have any Coupons you wish to use, enter them in the Coupon Code field and click "Apply".
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Your personal Wish List is displayed. To remove an item from your Wish List, click "Remove". To move an item from the Wish List to your current order for immediate purchase, click "Buy Now". To change the quantity of an item in the Wish List, change the number displayed in the Quantity field and then click Update. You can also email your Wish List to friends and family by clicking "E-Mail List".
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To send your Wish List to a friend or family member, first enter the name of the recipient in the Recipient's Name field, then enter the email address where the Wish List should be sent in the Recipient's Email Address field. Compose a suitable message in the Personal Message area and click "Send".
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For faster checkout, use your personal Address Book to save addresses to which your orders may be shipped or billed. To create a new Address Book entry, enter the information requested by the form below, then click "Save". To edit an entry, click the "Edit" button, make any changes to the entry, then click "Save". To delete an entry, click "Delete".
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For each item you wish to gift wrap, check the "Gift Wrap" option, then enter your name in the From field and the name of the recipient in the To field. Enter a special greeting in the Message field. When you are finished, click "Continue".
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Enter the address that your order will be shipped to or select an address from your Address Book. New addresses will be saved to your Address Book and you'll be able to retrieve and reuse this information the next time you order. When you've finished, click "Continue" to proceed to the next step of the checkout process.
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You can use this page to search our inventory of products for items matching a certain description. To initiate a search, enter your criteria and then click Go. You can also use our Advanced Search for more detailed searches.
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Your personal Saved Cart is displayed below. To remove an item from your Saved Cart, click "Remove". To move an item from the Saved Cart to your current order for immediate purchase, click "Buy Now". To change the quantity of an item in the Saved Cart, change the number displayed in the Quantity field and then click "Update".
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You will be assured of our highest level of service beginning with our prompt, courteous response seven days a week, computerized service dispatch, and experienced marine technicians. We provide same day dockside service for self contained, remote, and chilled water air conditioning & refrigeration systems. Our primary service areas are Fort Lauderdale and Miami although we handle service calls all the way down to Ocean Reef in the Keys. When requested by our customers our service technicians travel wherever they are needed. We have traveled to the Bahama's and throughout the Caribbean. Our service trucks are fully stocked with the marine parts and supplies necessary to get your system up and running. Our parts warehouse keeps complete chillers, air handlers, pumps, and other major components in stock for those occasions where you want your unit replaced rather than repaired.
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Marine Air Conditioning & Refrigeration System Design, Installation, and Servicing of: Salons and Cabins * Cockpits and Pilot Houses * Fish and Bait Boxes * Ice Makers * Freezers and Coolers * Plate Systems * Temperature Controls * Chilled Water Pumps * Condenser Water Pumps * Manifolds, refrigerant piping * Custom Grilles --- WE MAINTAIN A COMPLETE MARINE AC PARTS INVENTORY AND WE SELL OVER THE COUNTER PARTS FOR ALL MAJOR BRANDS.
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Large yacht refit projects require a good HVAC team leader with experienced marine craftsmen who know how to do things right. Edd Helms Marine Air Conditioning & Refrigeration provides both from the time we first step on board all the way thru to commissioning. We have working arrangements with most yards in this area. Our safety programs and insurance coverages protect you while we work.
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With our preventative maintenance agreement you will extend the life of your equipment and also receive a 15% discount off parts, equipment and labor throughout the year. Customers who have an Edd Helms Preventative Maintenance Agreement enjoy fewer breakdowns and priority service during peak load times. Give us a call to discuss the advantages of a Maintenance Agreement from Edd Helms Marine for your vessel: Improved Reliability of parts and equipment --- Money Savings - Receive 15% off our regular prices --- Keeps repair bills at a minimum - Catch Problems Early --- Increased life expectancy of parts and the unit as a whole --- Priority Service - Receive SAME DAY service. --- Peace of Mind - knowing your equipment is in peak condition --- Protection - We stand behind every repair we perform --- Less downtime due to parts failure --- Increased efficiency - less stress on equipment
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The year was 1960, Eisenhower was President and most hulls were made of wood. Our father, Buddy Helms had moved his family to Miami from Charlotte a few years before, leaving behind his NASCAR racing past. Though Buddy was just a shade tree mechanic he could fix anything and he sure knew how to build a race engine! His racing passion was rekindled in Miami when Dick Bertram discovered Ray Hunt's new deep-V hull design ..... if Dick could only find a few talented guys to first build a wooden hull, then the first fiberglass deep-vee racing hull with NASCAR quality engines durable enough to stay together in 12 ft seas, maybe he could convince Sam Griffith to drive the legendary 31"Moppie", named after Dick's wife, in the 1960 & 1961 Miami-Nassau boat race. Buddy Helms is proud of his pioneering marine past, particularly his years with Bertram Yachts. He spent many an evening on the Miami River, waiting for the bridges to open after another water test of a new hull, new engine, or new model. Buddy lives in Cooper City and is likely the oldest living original NASCAR driver. Edd & Wade Helms grew up on the water in South Florida with their father's love for boating and the sea.
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© Copyright 1995 - 2009 Edd Helms Group, Inc. All Rights Reserved |
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